Privacy Policy
Last updated: 19-MAY-2026
1. Overview
This Privacy Policy explains how APEX Finance collects, uses, shares, and protects personal information when you use our website and in-app services (the “Services”). It is intended to support transparency and align with common global privacy requirements, including GDPR and CCPA concepts, but it should be reviewed and tailored to your business operations and jurisdiction.
2. Information We Collect
Name, email address, authentication details, and security settings (such as 2FA status).
Deposit and withdrawal intent details, transaction references (such as hashes), staking positions, rewards accounting, and related timestamps.
Public wallet addresses you provide for deposits/withdrawals and wallet connection metadata where applicable. We do not collect private keys.
IP address, device type, browser, pages viewed, interactions, and approximate location derived from IP (when available).
Messages and attachments you send to support, including ticket metadata and conversation history.
We use cookies/local storage to maintain sessions, protect against abuse, remember preferences, and measure performance.
3. How We Use Information
- Provide, operate, maintain, and improve the Services.
- Process deposits, withdrawals, staking activity, and related accounting.
- Secure the Services, prevent fraud, and enforce policies.
- Communicate with you about transactions, security updates, and support requests.
- Analyze usage to improve reliability, performance, and user experience.
- Comply with legal obligations, respond to lawful requests, and protect rights and safety.
4. Legal Bases (GDPR)
Where GDPR applies, we process personal data based on one or more of the following: performance of a contract (to provide the Services), legitimate interests (security and product improvement), compliance with legal obligations, and consent (for optional cookies or communications where required).
5. Sharing and Third-Party Disclosures
We may share information with:
- Service providers that help operate the Services (hosting, analytics, monitoring, customer support tooling).
- Financial and blockchain infrastructure providers to support deposits and withdrawals (public blockchain data is inherently visible).
- Professional advisors (legal, accounting, security) where necessary.
- Authorities or third parties when required by law, regulation, or to protect safety and rights.
We do not sell personal information in the sense of the CCPA. If that changes, we will provide appropriate notice and opt-out mechanisms.
6. Cookies Policy
We use cookies and similar technologies for:
- Essential functionality (authentication, security, preferences).
- Performance and reliability monitoring.
- Optional analytics, where enabled.
You can control cookies through your browser settings. Disabling certain cookies may impact functionality.
7. Data Retention
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods can vary depending on the nature of the data and regulatory requirements.
8. Security
We implement administrative, technical, and organizational measures designed to protect personal information. However, no system can be guaranteed 100% secure.
9. Your Rights (GDPR and CCPA)
Depending on where you live, you may have rights including:
- Access: request a copy of personal information we hold about you.
- Correction: request that inaccurate data be corrected.
- Deletion: request deletion of personal information, subject to legal exceptions.
- Portability: request transfer of certain information in a commonly used format.
- Objection/Restriction: object to certain processing or request restrictions.
- CCPA rights: know, delete, correct, and opt-out of sale/sharing where applicable; non-discrimination for exercising rights.
To exercise your rights, contact us using the details below.
10. International Transfers
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border data transfers.
11. Contact
For privacy inquiries, requests, or complaints, contact: